(As per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021)
At Kuku, we are committed to providing responsible and compliant content to our users. If you have any concerns about content available on our platform, you can raise a grievance by following the process below.
You can file a grievance if you have concerns regarding:
đź“Ś Note: Subscription, login, billing, or app-related issues must be raised separately through our Help Centre at support@kukufm.com.
All complaints must be made in English and include the following details:
If your complaint does not contain all of the information above, we will consider the same as incomplete and invalid.
Name: Vinod Kumar Meena
Email: grievance@kukufm.com
Address: UrbanVault 262, 3rd Floor, 16th Cross Road, HSR Sector 6, Bangalore, Karnataka – 560102
Your complaint will be acknowledged within 24 hours of receipt.
If the complaint is received correctly as per the Instructions, we will review the complaint and may request additional information if required.
A resolution of the complaint will be communicated to you within 15 days from receipt of a complete complaint on a best effort basis.
Depending on the findings, Kuku may:
đź“Ś Note: Complaints may be withdrawn by you at any time. If withdrawn or abandoned, the complaint shall be deemed disposed of.
| Classification | Description |
|---|---|
| U | Suitable for all ages. |
| U/A 7+ | Suitable for ages 7+; may be viewed below 7 with parental guidance. |
| U/A 13+ | Suitable for ages 13+; may be viewed below 13 with parental guidance. May include realistic themes and mature depictions. |
| U/A 16+ | Suitable for ages 16+; may be viewed below 16 with parental guidance. May contain strong violence, sexual content, nudity, crude language, or drug use. |
| A | Restricted to adults (18+). Mature themes and graphic depictions. |
If you have any grievances related to any content on Kuku's platforms such as wrong classification of content, incomplete descriptors, missing warning, age rating or any content related concerns.
Please contact our Help Centre at support@kukufm.com for technical or account-related queries.
The details of the GO can be found on the content grievances page.
We ensure that all content on Kuku is compliant with applicable law, topical and contextual. Owing to this, we do not frequently make changes to our content, unless they are proven to be in violation of the applicable laws and industry standards. We recommend that you carefully peruse the content descriptors, age rating and warnings before viewing any content. We also urge you to view the content in context of the theme of the show. If you wish, you may write to our grievance cell for more details.
| S.NO | Grievances/Appeals and Actions Taken | Number |
|---|---|---|
| 1 | Grievances/appeals pending at the beginning of the month | 0 |
| 2 | Grievances/appeals received during the month | 1 |
| 3 | Grievances/appeals disposed out of (1) above | 0 |
| 4 | Grievances/appeals disposed out of (2) above | 1 |
| 5 | Grievances/appeals pending at the end of the month | 0 |
| 6 | Classification Of Grievances Disposed | |
| 6(a) | Grievances/appeals related to Code of Ethics | 1 |
| (i) Agreed to by the publisher and action taken | 1 | |
| (ii) Not agreed to by the publisher | 0 | |
| (iii) Any other action taken | 0 | |
| 7 | Orders, Directions and Advisories Received from Central Government and Self Regulatory Bodies | 0 |
| 7(a) | Number of orders, directions and advisories received | 0 |
| 7(b) | Orders, directions and advisories complied to | 0 |